Frequently Asked Questions (FAQs)

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your “order history” section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet. Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order. To make changes to your order, please reach out to us at support@fervorshop.com

Where do you ship?

We currently ship all across India, however we are going to expand our services world wide soon.

How long does it take for a product to deliver?

Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery. Standard shipping time for all the major cities covered by our delivery partners are 3 to 4 days. However, in case of remote areas it may take up to 7 to 10 days for shipment. In case your package doesn’t reach you within the given time please contact us at support@fervorshop.com P.S. : FERVOR SHOP is not responsible for the delay in the shipment caused by natural calamities or any situation beyond the control of FERVOR SHOP.

What payment methods do you accept?

You can purchase on our website using a debit or credit card. We also accept COD (Cash on Delivery). You can chose these payment methods at checkout.

Are payments made through Credit / Debit card safe at your website?

At Fervor Shop we guarantee high end SSL security during checkout and payment. All online payments made at our website are safe and secure.

How much tax / GST do I have to pay for a particular product?

All products purchased on FERVOR SHOP are inclusive of tax / GST which shall be reflected on your invoice. There is no additional tax charged by FERVOR SHOP.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your “order history” section on your account page on the website.

What if I am not home at the time of receiving the package?

If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on your area and delivery method you choose. You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Do you accept returns?

We do accept returns in respect to the following conditions: – The item must have been sold on our online store – All returned item must be in new and unused condition, with all original tags and labels attached. – The return or exchange request is made within 15 days of delivery. To know more about return and refund, please check our Return Policy at https://www.fervorshop.com/return-policy/

Are returns free?

All returns are free subjected to the condition that you meet our return policy. Please check our Return Policy at https://www.fervorshop.com/return-policy/ Feel free to contact us at support@fervorshop.com for any query.

Is there a warranty for your products?

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions: – The item must have been sold on our online store – All returned item must be in new and unused condition, with all original tags and labels attached. – The return or exchange request is made within 7 days of delivery To know more about return and refund, please check our Return Policy at https://www.fervorshop.com/return-policy/